Return - Refund Policy

Because we want you to be happy

Return and Refund Policy

Thank you for shopping at Henschke Jewellery.

If you are not entirely satisfied with your purchase, we’re here to help.

Lifetime Replacement Guarantee

If a component of your purchase from Henschke Jewellery is broken, then send it back and we will fix it. Please refer to ‘Shipping’ and ‘How To Return Your Item’ below.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your PayPal Account. You will receive the credit within 30 days.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Henschke Jewellery
PO Box 697
Cowaramup WA 6284



Phone: +61 414 204 777

Items Not Eligible

All items will be considered for refunds.

Sale Items

Sale items will be considered for refunds.

How To Return Your Item

Henschke Jewellery
PO Box 697
Cowaramup WA 6284

Newsletter Subscription



Cowaramup, Western Australia


0414 204 777